Bitstamp by Robinhood Review | Bitstamp by Robinhood Cryptocurrency Prices and Volumes

Founded in 2011 and headquartered in Luxembourg, Bitstamp is one of the world’s oldest cryptocurrency exchanges still in operation. Over the years, it has earned a reputation as a reliable and professional platform, hosting investors from all over the world. Bitstamp provides trading in major cryptocurrencies such as Bitcoin, Ethereum, and Litecoin, and has differentiated itself by offering secure services and transparency.

How to Open a Bitstamp Account

Registering on Bitstamp is relatively simple and does not create difficulties for investors. To join Bitstamp, you must first connect to the official website. As with all major exchanges, there are phishing websites designed to imitate the platform, so users should always confirm they are on the correct HTTPS address before starting the registration process.

After reaching the official Bitstamp domain, you can proceed by filling out the registration form. At this stage, users are asked whether they are opening an individual or corporate account. For individual accounts, you need to provide basic information such as email address and password to complete the signup process.

Once the registration is done, Bitstamp requires identity verification in order to allow full trading activity. Investors can upload a government-issued ID such as a passport or identity card. The stated verification time is usually one day, though some cases may take longer, ranging from several days to almost a week.

Bitstamp Fees

Bitstamp has long been known for sharing its commission rates transparently, and these can be checked directly on the website.

Deposits and withdrawals come with certain charges. For example, bank transfers may involve small fees. Withdrawals also carry fees depending on the cryptocurrency. Bitcoin withdrawals typically cost 0.0005 BTC, Ripple withdrawals 0.02 XRP, and Litecoin withdrawals 0.001 LTC. Stablecoins such as USD Coin (USDC) can carry one of the higher fees, with withdrawals costing up to 20 USDC.

Trading fees on Bitstamp are volume-based. The more you trade, the lower the percentage you pay. Fees range from 0.50% down to 0.005%, depending on the monthly volume. High-volume traders processing over $10 million per month may even qualify for zero trading fees. Bitstamp also occasionally runs promotions that further reduce costs.

Is Bitstamp Safe?

With more than a decade of experience, Bitstamp is widely regarded as one of the most reliable crypto exchanges in the market. The company is transparent about its leadership team and has consistently shown a commitment to compliance and security.

Bitstamp has faced challenges in the past, including a significant Bitcoin theft in 2015, but it responded with stronger security measures and has since rebuilt its reputation. Today, many investors consider Bitstamp a safe platform for trading cryptocurrencies. Positive user reviews and the exchange’s long-standing track record support this reputation.

Bitbulls Fair Rank – Bitstamp: 6.10/10

Under the Bitbulls Fair Rank framework, Bitstamp is evaluated using independent third-party ratings from Trustpilot, Apple App Store, and Google Play Store, with all scores normalized to a 10-point scale. As of February 2026, Bitstamp records an App Store rating of 4.8/5 (9.6/10) and a Google Play rating of 4.4/5 (8.8/10), indicating strong satisfaction with its mobile app stability, security features, and overall reliability. On Trustpilot, however, Bitstamp holds a 1.5/5 rating (3.0/10), where user feedback frequently mentions slower customer support responses and a platform experience that some users perceive as less modern compared to newer exchanges.

After applying the Bitbulls weighting model—50% Trustpilot, 25% App Store, and 25% Google Play—Bitstamp receives a Bitbulls Fair Rank score of 6.10/10. This score reflects Bitstamp’s solid performance as a long-established, compliance-focused exchange, balanced against more critical sentiment on broader review platforms.

Note: These ratings were collected and calculated in February 2026. Third-party review scores may change over time, so users are encouraged to check the latest ratings directly on Trustpilot, the Apple App Store, and Google Play for the most up-to-date information.

Bitstamp Ownership

Bitstamp was founded by Nejc Kodrič and Damijan Merlak. In 2018, the exchange was acquired by NXMH, a European investment firm owned by South Korea’s NXC Group. Nejc Kodrič retained a minority stake in the company and served as CEO until 2020. In October 2020, Bitstamp appointed Julian Sawyer as its new CEO, further signaling its commitment to experienced and transparent leadership.

Customer Support

Bitstamp offers customer support primarily through email. Users can send inquiries to the support team and usually receive responses within a few hours. The exchange is also active on social media, where announcements and updates are frequently posted.

Unlike many other exchanges, Bitstamp publishes official phone numbers for contact, which adds to its transparency. However, direct live chat is not currently offered, making email the primary support channel.

Common Complaints

Despite its strengths, Bitstamp has received some user complaints over the years. Common issues include long maintenance updates, during which investors have limited access to their funds. Although Bitstamp notifies users in advance, prolonged downtime has been frustrating for some.

Another reported issue involves account freezes, where some users have their accounts placed under review for extended periods without clear explanations. Bitstamp has also faced criticism for infrastructure problems, especially during times of high trading volume. In volatile market conditions, users sometimes report delays or technical difficulties on the trading interface.

Bitstamp currently does not allow complete account deletion, but users can temporarily freeze their accounts from the settings section. In such cases, account data and transaction history remain stored on the platform for compliance purposes.

Market Data

Bitstamp remains a major player in the global cryptocurrency market. The platform processes billions of dollars in transactions and offers real-time price tracking, detailed charts, and liquidity information across a wide selection of cryptocurrencies. Investors can trade a range of digital assets with confidence, supported by the exchange’s long-standing experience and reputation.